AI WAYFINDER

Leaders who have AI visibility, have control

Brink & North is a facilitation practice for AI management.

Your organisation already has the expertise to manage AI well. Our job is to bring it to the surface.

AI Wayfinder is our 8-week facilitated process.

We work with your staff, your specialists, and your executive to build AI management systems they shaped - and can defend.

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How do you track AI use in your organisation?

  • People sitting in chairs, reading notebooks and books during an event, with some taking notes.

    Staff are already using AI

    They're entering sensitive data into public AI tools, sharing information you'd never intentionally expose. Some staff may have access to approved tools, but don't have the guidelines to use them safely and confidently.

  • A person working on wireframe sketches for a mobile app, surrounded by colorful sticky notes, pens, and papers with sketches and notes. The person is holding a green pen over the wireframes on a large sheet of paper.

    You can't manage what you can't see

    To manage AI well you need full visibility. But by the time most organisations discover AI problems, habits are entrenched and exposure has accumulated.

  • modern glass office buildings with orange tint reflecting in the windows, converging towards the sky.

    Traditional solutions won't work

    The problem is, AI evolves faster than the old solutions. The approaches that worked for software rollouts can't keep pace with technology that changes every six months.

  • A yellow and black striped sign with a horizontal double-ended arrow pointing both left and right, indicating a two-way traffic or lane.

    AI's contraditions are paralysing

    Enable AI innovation while controlling risk. Move fast while coordinating specialists. Cut spending while building capability. Leaders freeze between competing priorities while the risk grows.

AI Wayfinder delivers visibility in 8 weeks

Our facilitation process builds your AI visibility, capability, and maturity.


In 8 weeks, you'll have working infrastructure your people shaped and can defend.

    • Staff survey captures current AI use, sentiment, concerns and support needs.

    • Specialist survey identifies maturity, capability gaps, dependencies and risks across seven functions.

    • Executive survey clarifies risk appetite, strategic direction, investment priorities and governance expectations.

  • A half-day workshop for 7 specialist functions (Legal, Risk, ICT, Cyber, Privacy, HR, Policy) to:

    • Map dependencies to see who needs input from whom

    • Design coordination protocols for assessing use cases

    • Define escalation and handoff points

    • Run incident‑response scenarios to clarify roles and remediation steps.

  • Data from surveys and specialist workshop diagnoses your current AI capability across five areas.

    • Shows where you're strong, where gaps exist

    • clear and practical actions based on evidence from your staff

    • Informs decisions and sets a clear strategic direction

  • Two workshops where leadership makes nine decisions informed by insights from surveys, specialist assessments, and AI maturity analysis.

    • Day 1 decisions set your strategic direction: the values that guide AI choices, outcomes you want from AI, what AI won’t be allowed to do, and where you’ll prioritise investment.

    • Day 2 decisions define your AI governance: the controls AI must meet, how approval scales with risk, which risks need urgent action, the governance model you’ll use, and what you’ll include in your transparency statement.

    • Use Case Management System tracks all AI activity

    • Live register of AI use, risk, ownership, approval status

    • AI Governance body that enables innovation within the safety settings agreed by leadership

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Take a closer look
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AI Wayfinder works in the reality you have

Fast enough to build momentum

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A chessboard with wooden chess pieces, some of which are captured and placed on the side.
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  • 8 weeks to working AI management systems

  • Act before crisis decides for you

  • Clear path forward from day one

Strong enough to last

  • Survives restructures and transitions

  • Owned by you, not dependent on us

  • Capability stays when we leave

Light enough to put into practice

  • No perfect timing required

  • Built on your staff's expertise, not ours

  • Runs on systems you already use

Adaptive enough to evolve

  • Built for tech that changes every 6 months

  • Grows with regulatory shifts

  • New evidence feeds straight into decisions

You’ll be on track for DTA compliance in 8 weeks

The Digital Transformation Agency's Policy for Responsible Use of AI requires all Australian Government agencies to implement 10 elements by the end of 2026.

AI Wayfinder delivers the foundation and the roadmap to help you meet all 10 DTA requirements.

Click + beside each requirement to see how

  • Publicly available statement outlining your approach to AI adoption and use.

    HOW WE DELIVER:

    Executive Decision Slate
    Assigns responsibility for drafting and approving the statement

    Use Case Management System
    Dashboard auto-compiles the classification data required for the statement

  • Develop and communicate strategic position to give staff clear direction.

    HOW WE DELIVER:

    Executive Decision Slate
    Defines strategic position: principles, boundaries, outcomes, investment priorities

    AI Action Plan
    Documents this as a 12-month roadmap staff can understand and apply

  • Designate accountable officials for implementing AI policy.

    HOW WE DELIVER:

    Executive Decision Slate
    Formally designates your SES-level Accountable Official

    AI Governance Pack
    Provides Terms of Reference, authorities, and reporting templates ready to use

  • Designate owner for each in-scope AI use case.

    HOW WE DELIVER:

    Use Case Management System
    Requires naming a responsible owner for every use case, tracks who owns what and flags upcoming review dates

  • Create register of in-scope use cases; share with DTA every 6 months.

    HOW WE DELIVER:

    Use Case Management System
    IS the register - live SharePoint dashboard tracking all AI use, risk ratings, owners, status, and review schedules. Auto-populated as use cases are submitted.

  • Working governance structures, processes, and systems.

    HOW WE DELIVER:

    Use Case Management System
    Manages AI approval and oversight

    Specialist Alignment Workshop
    Produces working protocols specialists designed together

    AI Governance Pack
    Enables governance practice with templates and authorities

  • Foundational training delivered to all staff on responsible AI use.

    HOW WE DELIVER:

    Staff, Specialist & Executive Surveys
    Identifies training requirements across your workforce

    AI Action Plan
    Includes training commitments with delivery timeline and responsible owner

  • Assessment of all in-scope AI against risk criteria before deployment.

    HOW WE DELIVER:

    Use Case Management System
    Provides tiered assessment incorporating DTA criteria

    Specialist Alignment Workshop
    Establishes coordination protocols, ready for operation

  • Apply technical requirements for fairness, transparency, and accountability.

    HOW WE DELIVER:

    AI Maturity Assessment
    Diagnoses capability against DTA requirements, showing which stages you're ready for and what action is needed to meet compliance

  • Follow guidance for identifying and managing AI-specific procurement risks.

    HOW WE DELIVER:

    Specialist Surveys
    Identifies procurement capability gaps

    Use Case Management System
    Forms include vendor due diligence questions

    AI Governance Pack
    Provides vendor assessment questionnaire

Download AI Wayfinder DTA Compliance Map PDF
Read the full DTA Policy

 Built by the team behind the
APS Change Management
Centre of Excellence

40+ GOV
AGENCIES

Use our Change Canvas

APSC RECOGNISED

Change Management
best practice

NV1 CLEARED

We work in
PROTECTED environments

CANBERRA-BASED

Female-led, small team,
fast delivery

Meet the team

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Lou Maconachie

Co-Founder & Director

10+ years leading organisational change across Australian Government | Specialised in delivering whole-of-government change | Expert trainer and facilitator

Connect on Linkedin
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Robin Hilder

Co-Founder & Director

15+ years organisational change leadership across Australian Government | Specialised in whole-of-government transformation | Expert at building capability tools that scale

Connect on Linkedin

AI management doesn't require perfect conditions, unlimited budget, or waiting for regulations to settle.

It requires starting with ground truth: where are you actually at right now?

We'll talk through:

  • What AI challenges you're navigating

  • Where visibility gaps exist

  • How AI Wayfinder might help

Let’s have a conversation

Book a Discovery Call

Prefer email? hello@brinknorth.com.au

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